|Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm|
Illustrations and descriptions of products are provided as a guide only. Actual products may vary. All product measurements are approximate. Product colours may vary.
All products are new and guaranteed free from fault. Should any item fail to satisfy then we will accept their return for a full refund of the value of the goods or a credit if they are returned carriage paid to us within 7 postal days. This period commences on the day after you receive the goods. Returned goods are subject to being received by us in their original unused condition.
Sale items: Sale Items will only be refunded where the goods are faulty.
For instructions on how to return goods which are not faulty, please send an email to enquiries @knitncaboodle.co.uk and request a returns form which contains instructions for returning goods (please give your name, postcode, date of receipt of order and order number). We cannot accept liability for goods returned which do not reach us or are damaged due to inadequate packaging - therefore it is essential that you follow the instructions on the returns form to ensure you have proof of postage should you need to make a claim. This can only be done by the sender of the parcel, not the recipient.
Should any item prove to be faulty either on receipt or after a reasonable amount of use then the goods may be returned for either a replacement or a full refund irrespective of the condition of the packaging, but subject to the product not having been abused or misused in any way. This will be determined by either ourselves or our suppliers depending on the item in question and our supplier's policy with regard to faulty goods. We will refund the cost of returning faulty goods.
In the case of "damaged in transit" items, we will refund the cost of returning them subject to our carrier having inspected the goods and the packaging in accordance with the terms of our insurance. If your goods arrived damaged, please ensure you keep the packaging - we cannot pursue a claim for damaged goods, nor can we replace your items if you throw the packaging away!
Items such as patterns and books will not be accepted for return, due to copyright issues, unless we have sent the wrong items. Items such as yarn will not accepted as returns if they are tainted by odour such as pets or smoke or if they are unwound.
This does not affect your statutory rights.